A user must be registered as a contact on your account before their messages will be routed to you. This can be done by sending them a message or adding them as a contact.
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In order to enable receiving messages, you have to specify the webhooks that you want to use in your api dashboard.
Received Messages will be sent as a POST request to the webhook which you define. These messages will be delivered in the JSON of a POST body which looks like this:
You must send a response to our server in order to avoid receiving multiple webhook calls.
Webhook Body Parsing
|Callback Body Field||Type||Description|
|accountEmail||Associated account email|
|media_url||A CDN link to the image that was sent to your sendblue number from an end-user. This link expires after 30 days|
|is_outbound||True if message is sent, false if message is received|
|status||The current status of the message|
|error_code||error code (null if no error)|
|error_message||descriptive error message (null if no error)|
|message_handle||Sendblue message handle|
|date_sent||ISO 8601 formatted date string of the date this message was created|
|date_updated||ISO 8601 formatted date string of the date this message was last updated|
|from_number||E.164 formatted phone number string of the message dispatcher|
|number||E.164 formatted phone number string of your end-user (not the Sendblue-provided phone number)|
|to_number||E.164 formatted phone number string of the message recipient|
|was_downgraded||true if the end user does not support iMessage, false otherwise|
|plan||Value of the Sendblue account plan|